This picture has nothing to do with the story (its something I saw during an inspection on Monday (the worlds biggest mushroom).
Sometimes people are more concerned with how your job looks than whether its effective. I was recently recommended to a client by a builder friend of mine with these words of warning don’t make a mess in her house or she will kill you. Now every time I’m in someone’s house I do my best not to make a mess, it just common courtesy, but when you are taking gyprock and skirting board off the walls and dusting termites you will make a bit of a mess of the wall.
For this client I went with Exterra Baiting system it’s a much less invasive treatment so there is not so much digging up of the yard or drilling through the tiles. So the owner was more comfortable with this solution, and this is the most important thing in dealing with customers. If your client is comfortable that you can deal with any special request they have, then they are happy to keep you on as a tradesman and more likely to recommend you to their friends.
The Gold Coast is a small place and word gets around very quickly and if you do a bad job people are quick to can you. For people like me who gets 80% of his work from word of mouth, reputation is everything.
So if your doing a job for some one, do your best to see the job from their point of view and put that little bit of extra attention to detail in. It might take a little bit longer but it may be the difference between getting the referral on your next job.
On a totally different subject congratulations to Luiz and Estella Henrique who were married last weekend I wish them all the best, both great people who I regard highly.
Damien
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